1.1 We use Royal Mail, FedEx and DHL for UK deliveries.
1.2 For Standard delivery £3.95 [including free postage deliveries], our aim is to prepare your order and despatch it within 3 working days [Monday to Friday excl. bank holidays], which means that you receive your order within 3 to 5 working days from the date it was despatched. This may not always be possible depending on the volume of orders on our system, so if your order has not been despatched within 3 working days, please contact us directly.
1.3 If your order is above 3kg it will cost £10 Orders despatched on a Royal Mail Service are NOT tracked and can take up to 5 working days to be delivered.
1.4 We will use all reasonable endeavours to ensure these times are met, but cannot be held responsible for despatched parcels delayed by third parties, for example due to poor weather conditions.
1.5 If you do not receive your order within 5-7 working days from the date of despatch, please contact any of us at firstname.lastname@example.org
1.6 We will replace lost or damaged orders free of charge
1.7 If your order is returned to us due to several failed delivery attempts, non-collection or an insufficient/incorrect address, we cannot refund any shipping costs.
1.8 Large volume orders may be subject to additional shipping charges. This will be discussed with you prior to your order being dispatched